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Compensación: 35000
tipo de empleo: tiempo completo

The Company.

For one of our clients an international based in Barcelona, we are currently recruiting a Business Operations Support Team Lead.

The Job.

Being part of the Global Business as Usual Support Team, you will hold a senior technical role with the focus on ensuring the excellent and consistent level of customer experience provided by the team.

Your main tasks will include:

– Management and measurement of the performance of the team
– Be a direct point of escalation for the major incidents
– Being the technical coach and mentor
– Manage relationship with 3rd party provider of 3rd level support
– Work with change experts and to ensure relevant training materials and handovers
– Provide weekly and monthly performance metrics for the global team
– Design, develop, test and document high quality technical data solutions according to business demand
– Drive the improvement of the team performance

The Profile.

The ideal candidate has a strong IT Support background and has previous experience as Team Manager. Beside your strong technical skills, you need excellent communication skills and have to be able to work closely together with other resources.

– Excellent level of English (Spoken/written)
– Minimum 3 years of experience managing an international team
– ITIL savvy
– Committed to improving all aspects of customer service experience
– Excellent communication and stakeholder management skills
– Excellent technical skills and able to lead by example
– Excellent technical aptitude with desire to learn new skills
– Natural and enthusiastic leader
– Solution and delivery oriented with excellent problem-solving skills
– Analytical and strong attention to detail

The Offer.

– Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Career opportunities
– A job with a large scope of responsibilities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: asap
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Id public: 6846715770

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