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Customer Representative - Portuguese market (Barcelona)

Compensación: 16.732,21 euros gross/year + up to 2.400 euros gross/year in bonus
tipo de empleo: tiempo completo

We are looking for a Portuguese speaking Customer Representative to join one of our projects.

Responsibilities

Contact Management:

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
- Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures.
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
- Ensure correct presentation of the customer's corporate and brand images in all interactions.

Knowledge Management:

- Attend all trainings to acquire gain expertise and understanding of all topics relevant to the service.
- Provide pro-active feedback to Supervisor regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within WEBHELP guidelines.

We offer

-Full-time and long-term contract
-Salary: 16.732,21 euros gross/year + up to 2.400 euros gross/year in bonus
-Schedule: Monday-Friday, from 09:00 to 18:00
-Internal Development Program

Requirements

- Native level speaker of Portuguese
- Fluent in English

Soft Skills

- Self-motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded
- Very good written skills

**If you are interested in this position, please apply through this link: https://webhelp.acquitysoftware.com/webhelp/rest/recruitment/registerForm?key=7483e99d9a130304329ec784cbeb6f40&c=&sid=1318&l=en

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
  • Solo empresas. Si eres un intermediario, por favor, no contactes al anunciante.
  • NO contactar con nos para servicios u ofertas no solicitados

Id public: 7382827428

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